Bellsouth Fast Access DLS Direct Sucks

joetinsley — Wed, 24 Sep 2008 15:45:45 +0000

I love my neighbor!
If it wasn’t for her lack of WI-Fi security I would not be able to make this post this morning.
Yesterday when I got home my DSL was off. I routinely power cycled my modem, no biggie this has happen before. Well after a few power cycles and still no go I begin to panic, hell I’m sure the Bellsouth CSR would be clocking out for the day soon. I first called the 6500 number, that was a bust their offices where closed. So I called the 2375 number, that’s the DSL technical support number. I got this sweet sounding and extremely nice CSR. But nice is not what I needed, screw nice give me a technician that knows what they are doing. That’s the problem there are too many dam script readers at Bellsouth, and if your issue deviants from the script your S.O.L.

I truly believe companies should go back to basics and focus more on customer service. Chat support, email support, and digital operators that attempt to solve your problems with a long array of options to navigate through are all cool and perhaps there’s a time and place for things like this but customers service should be a more direct and personal experience and companies now a days are pulling away from the personalÂ portion of the experience.

Anyway about 30 minutes in and after talking to her manager, I was told that my modem was broke and that they would have to send me a new modem. But the modem would not reach me until Thursday. F’n GREAT! But the kicker was right before she asked me to confirm my mailing address she explained to me that the modem was like $75.00 and if I liked I could spread it amongst several payments… I said no! Perhaps she thought I was crazy because she said “pardon me”, I was like I’m not paying for a new modem because it’s not broke. Â It did not just break while I was at work, it worked perfectly this morning. Well she talked to her manager and the charge was waived.Â Cool…I guess
Well later today, probably during lunch I plan to call Comcast, and explain to them that I have been a Bellsouth DSL customer for more then 8 years now, and if hey want a new and loyal customer s business Â they can have it only if they can hook up my internet today. If they can do that then screw Bellsouth Fast Access DSL

Here my bottom line, I’ve had Bellsouth Fast Access DSL for about 8 or more years now. I’ve recommended my mother, girlfriend and several others to join because I thought the service was decent.
I decided to try out there DLS direct service (that’s just DSL w/o Phone service) with Vonage as my phone service, to save a couple of dollars. This has been a continues struggle. These two companies do not play well with each other. Â Great when they are separate but together the SUCK! Vonage blames Bellsouth for reasons why things aren’t operational and Bellsouth blames Vonage. You can never get them two on the phone together, and with out doing so your basically screwed.
This has been one of my worst experiences every, with the going back and forwards.
I can’t wait to drop them both!

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Bellsouth Fast Access DLS Direct Sucks