Archive for September, 2008

It’s 5 A.M. and I just put $6…

Sep 28, 2008 Tweets

It’s 5 A.M. and I just put $67.00 worth of gas in my truck

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Bad move by Gov. Perdue to not…

Sep 27, 2008 Tweets

Bad move by Gov. Perdue to not postpone the Ga & AL game. Coming Monday people are going to be looking crazy when they can’t get to work

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Bellsouth Fast Access DLS Direct Sucks

Sep 24, 2008 Rants

I love my neighbor!
If it wasn’t for her lack of WI-Fi security I would not be able to make this post this morning.
Yesterday when I got home my DSL was off. I routinely power cycled my modem, no biggie this has happen before. Well after a few power cycles and still no go I begin to panic, hell I’m sure the Bellsouth CSR would be clocking out for the day soon. I first called the 6500 number, that was a bust their offices where closed. So I called the 2375 number, that’s the DSL technical support number. I got this sweet sounding and extremely nice CSR. But nice is not what I needed, screw nice give me a technician that knows what they are doing. That’s the problem there are too many dam script readers at Bellsouth, and if your issue deviants from the script your S.O.L.

I truly believe companies should go back to basics and focus more on customer service. Chat support, email support, and digital operators that attempt to solve your problems with a long array of options to navigate through are all cool and perhaps there’s a time and place for things like this but customers service should be a more direct and personal experience and companies now a days are pulling away from the personal  portion of the experience.

Anyway about 30 minutes in and after talking to her manager, I was told that my modem was broke and that they would have to send me a new modem. But the modem would not reach me until Thursday. F’n GREAT! But the kicker was right before she asked me to confirm my mailing address she explained to me that the modem was like $75.00 and if I liked I could spread it amongst several payments… I said no! Perhaps she thought I was crazy because she said “pardon me”, I was like I’m not paying for a new modem because it’s not broke.  It did not just break while I was at work, it worked perfectly this morning. Well she talked to her manager and the charge was waived.  Cool…I guess
Well later today, probably during lunch I plan to call Comcast, and explain to them that I have been a Bellsouth DSL customer for more then 8 years now, and if hey want a new and loyal customer s business  they can have it only if they can hook up my internet today. If they can do that then screw Bellsouth Fast Access DSL

Here my bottom line, I’ve had Bellsouth Fast Access DSL for about 8 or more years now. I’ve recommended my mother, girlfriend and several others to join because I thought the service was decent.
I decided to try out there DLS direct service (that’s just DSL w/o Phone service) with Vonage as my phone service, to save a couple of dollars. This has been a continues struggle. These two companies do not play well with each other.  Great when they are separate but together the SUCK! Vonage blames Bellsouth for reasons why things aren’t operational and Bellsouth blames Vonage. You can never get them two on the phone together, and with out doing so your basically screwed.
This has been one of my worst experiences every, with the going back and forwards.
I can’t wait to drop them both!

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Bellsouth DSL screwed me, I’m …

Sep 23, 2008 Tweets

Bellsouth DSL screwed me, I’m now without Internet for 2 days. Don’t get DSL Direct!

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SEOToast is Toast.

Sep 23, 2008 SEO

As of September 23, 2008 @ 20:00 EST, I’m officially terminating Seotoast.com a blog I have authored for the past couple of months.

SEO Toast was no longer a good fit for the vast arrays of topics I found myself blogging about.

SEO is still a part of my everyday life and I will continue to post about topics I find interesting.
So stay tuned I believe it will be an interesting ride.

Thanks,

Joe Tinsley

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I’m so pumped. Heroes, Chuck, …

Sep 22, 2008 Tweets

I’m so pumped. Heroes, Chuck, Entourage… TV is back baby!

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Godaddy has a new look. Its di…

Sep 22, 2008 Tweets

Godaddy has a new look. Its different but not different.

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Saved 25% on buying a new doma…

Sep 22, 2008 Tweets

Saved 25% on buying a new domain using coupon code from
http://tinyurl.com/9o8nr

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Gearing up for the AU and LSU …

Sep 20, 2008 Tweets

Gearing up for the AU and LSU game. War Eagle!

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The Best IPhone APP’s Ever!

Sep 19, 2008 Cool Apps

These are two of my favorite IPhone application. They have probably helped me shave hours off my busy day.
I was scared to purchase the WinAdmin App at first for fear that the App wouldn’t work for me. But mostly because I heard Apples refund process sucked. But it works great! I’m able to RDP into my home and work computer from anywhere. And the Wordpress APP. I Love it, anytime I get that urge to blog, I can. Simply Fabulous!
Anyhow if you want to be one of the cool kids then give them a spin.

WinAdmin - IPhone App Wordpress - IPhone App

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